Privacy Policy Statement
Your privacy is respected and safely protected at all times
Introduction To Our Privacy Terms
We are committed to protecting the confidentiality of all personal data shared with us. This policy explains how we collect, use, store, and secure your personal information as a service provider operating in Malaysia.
This privacy policy applies to all visitors, users, and customers interacting with our website and services. It ensures compliance with Malaysia’s data protection regulations and international standards.
What Information We Collect
We collect necessary personal information for service delivery, safety, and ongoing client communication. This includes data you enter in forms or provide to staff.
Information You Provide Directly
- • First and last name for identification
- • Contact number and email address for communication
- • Address details for service location
- • Service preferences or instructions shared
- • Feedback, reviews, or inquiries sent to us
Information Collected Automatically
- • IP address and device type when accessing our website
- • Browser type, language, and system settings
- • Cookies or similar technology usage
- • Time and date of site visits and actions taken
- • Aggregated data for performance improvement
How Your Data Is Used
We only use your information to fulfill your window cleaning request, stay in touch with you, and improve service standards. Data is never misused or sold.
- • Contact you regarding bookings and service delivery
- • Send appointment confirmations and reminders
- • Follow-up on feedback and resolve issues
- • Monitor website performance and trends
- • Enhance website navigation and user experience
- • Maintain internal safety and compliance records
- • Meet legal, regulatory requirements when necessary
Our Promise: Your data is handled with utmost care, using legal safeguards and state-of-the-art protection methods.
Information Sharing Policy
We do not sell your personal data. It is shared only when needed for service partners or as required by law for operational reasons.
Service Partners
Some data may be provided to trusted partners for essential service delivery only, in compliance with strict confidentiality agreements.
Legal And Regulatory Duties
We may share data with authorities to comply with Malaysian law or resolve safety concerns.
Statistical, Non-Identifiable Data
Aggregated or anonymized usage statistics may be used to improve services without identifying individuals.
Your Data Protection Rights
You are entitled to review, request corrections, or delete your personal data from our records according to Malaysian law.
- • Request access to your information at any time
- • Request that incorrect data be fixed
- • Request erasure of your personal data
- • Request transfer of your data to other providers
- • Object to processing for certain purposes
- • Limit how your personal data is used
Contact us to exercise any data right or for further privacy information.
How We Keep Data Secure
A dedicated team and technology safeguards your data, both online and offline, from unauthorized access.
Technology Safeguards
- • Data encryption when transferred
- • Secured servers in certified data centers
- • Multi-factor authentication for data access
- • Regular security system audits
Organizational Security Measures
- • Staff trained in privacy compliance
- • Access restrictions and monitoring
- • Confidentiality agreements with partners
- • Incident reporting and risk assessments
How Long Data Is Retained
Personal data is stored no longer than necessary, in line with legal standards and service requirements.
- • Stored while you have an active account
- • Kept only as long as needed for reference
- • Retained only to manage your inquiry
- • Held for required financial reporting
- • Used solely for marketing consent duration
You can request deletion at any time.
Transfers Outside Malaysia
Your data may be processed outside Malaysia, strictly applying security measures and necessary approvals.
- • Adequate protection agreements in place
- • Transfers limited to service needs
- • Data minimized before transfer
- • Ongoing review of partner compliance
Cookies And Similar Technology
Cookies improve site usability, track preferences, and enhance experience. They never store sensitive or financial data.
Types Of Cookies
- • Required for core website functionality
- • Track anonymous site usage statistics
- • Remember your display or usage choices
- • Enable interactive site features
Adjust browser settings to control cookies.
Changes To Our Privacy Policy
Updates are posted periodically, with the latest version date shown on this page.
- • Email notification if changes affect service
- • Website update banner for major revisions
- • Version history available upon request
- • Continued use means acceptance of changes
Frequent review is encouraged.
How To Reach Us
For privacy-related questions, contact our team directly at any time.
Zenalythoria
Level 27 Penthouse, Centrepoint North, Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
Phone: +6019-589 8231
Email: content@zenalythoria.sbs
Policy last updated January 2, 2026
Effective from January 2, 2026